Four PillarsTOGETHER

FROM INTEREST TO A WORKABLE FIRST SESSION

Make the first delivery feel manageable.

Choose one useful focus. Prepare your people. Rehearse before inviting participants.

Preparation guide · Edition 0.3-review. Times are planning estimates. Public samples and this guide do not authorise delivery; review evidence and written permission remain required.

Start with the right audience

Together for Practices

Choose a useful starting point

Choose a practical learning goal and what the client wants to keep private.

Rehearse a practitioner introduction and a 20–25 minute self-directed activity. Agree what, if anything, comes back to a session.

Suitability is a practitioner decision. The learning resources do not replace assessment, counselling or a support plan.

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Together for NGOs · Community participants

Start with choice and what matters today

Let an adult participant choose a priority and a workable way to take part.

A suggested 45-minute group uses 5 minutes welcome, 8 minutes fictional example, 12 minutes activity, 10 minutes optional discussion, 5 minutes next step and 5 minutes close.

A practical barrier may need a service response rather than another personal task. Participation must not affect service access.

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Together for NGOs · Staff and volunteers

Make your role and limits clear

Clarify one responsibility, one boundary and the route for a concern beyond the role.

Rehearse the 25–35 minute module or optional 45-minute team format with a fictional handover or role-boundary example.

Do not treat workload or inadequate supervision as a failure of individual resilience. Coordinators must own changes within their authority.

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Together for Workplaces

Notice work conditions, not personal weakness

Describe one work condition that needs attention and who can change it.

Rehearse the 25–35 minute employee module and its paired manager actions. Arrange work time and a private route for concerns before delivery.

Do not collect employee health disclosures or use learning responses in performance management. Track a work change, not a wellbeing score.

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Six steps to the first delivery

STEP 1 · 15–20 minutes

Choose one audience and one useful starting point

Accountable role: Programme coordinator and proposed facilitator

  1. Select the series that matches the people taking part. Staff learning and community participant learning have different purposes; do not combine them simply to fill a group.
  2. Read the first module and name its practical purpose in one sentence. Decide whether a short individual conversation, supported learning or a group is appropriate.
  3. Check adult audience, facilitator places, distinct participant allowance, delivery window and one-organisation scope against the proposed licence. Agree who holds the delivery decision.

Keep this evidence

  • Selected series, module and format
  • Accountable coordinator and facilitator role
  • Written scope and release status confirmed

Pause if: The intended audience, permissions or review status is unclear. A planning checklist does not authorise a licence or a pilot.

STEP 2 · 20–30 minutes

Prepare access and choice before inviting anyone

Accountable role: Coordinator with local access and support leads

  1. Prepare readable paper and spoken options alongside the selected digital format. Check language needs, transport, data costs, care responsibilities and access to a quiet space.
  2. Write an invitation explaining purpose, estimated time, the freedom to pass or stop, confidentiality limits and the local support route. For community participants, declining must not affect service eligibility.
  3. For staff and volunteers, arrange paid or otherwise agreed work time and a route for concerns outside the immediate manager. Do not ask for health histories or personal disclosures.
  4. Record who can receive a support request, who is available as backup and how the organisation handles an immediate safety concern.

Keep this evidence

  • Invitation checked against the setting
  • Paper or spoken alternative ready
  • Support route and backup verified with the responsible role

Pause if: A person would need to disclose private information, use inaccessible technology or agree to attend to retain services.

STEP 3 · 45–60 minutes

Rehearse the first session with a colleague

Accountable role: Named facilitator and an observer

  1. Use the actual first module, its fictional example and one worksheet. Have the colleague act as a participant using a fictional situation, not their own history.
  2. Practise a five-minute welcome covering purpose, choice, breaks, privacy and support. Explain one activity in ordinary language and test a paper or spoken alternative.
  3. Rehearse someone passing, misunderstanding an instruction or needing a pause. Practise the handoff to local support without turning the group into counselling.
  4. Close with one optional next step and a review date. Let the observer record confusing instructions, time overruns and access barriers. Repeat the difficult portion after revision.

Keep this evidence

  • Module and version rehearsed
  • Preparation and rehearsal minutes recorded
  • Observer findings and revised instructions
  • Pause and escalation handoff demonstrated

Pause if: The facilitator cannot explain the activity, offer choice or use the support route without extra help. Arrange further preparation and rehearse again.

STEP 4 · 15–20 minutes

Make a documented go or hold decision

Accountable role: Organisation delivery lead and Four Pillars Together as agreed

  1. Check the actual clinical and educational, cultural and accessibility review evidence for the series and intended setting. A tick without a reviewer, date, findings and resolution is not evidence.
  2. For a developmental pilot, agree the written pilot protocol and permissions separately. A pilot can inform revision; it must not be described as a reviewed general release.
  3. Confirm named facilitators, local routes, access arrangements, written licence or pilot terms and resource version. Record unresolved issues with an owner and date.

Keep this evidence

  • Recorded approval authority and permitted scope
  • Review findings and open issues
  • Written pilot or licence agreement
  • Version issued for this delivery

Pause if: Any required review, written permission, access arrangement or safeguarding route remains unresolved. Completing this guide never activates sales or participant access.

STEP 5 · 45-minute group, or the selected module’s stated individual time

Run a small first delivery and record what changed

Accountable role: Facilitator and coordinator

  1. Use the agreed invitation and session guide. Offer fictional examples, breaks and a way to pass. Collect no private worksheets for evaluation.
  2. After delivery, record preparation time, delivery time, support questions, observed access barriers and practical changes needed. Keep participant details out of the implementation record.
  3. Offer brief voluntary usefulness and access feedback through the agreed local process. Agree one organisational improvement with an owner and review date.

Keep this evidence

  • Actual timings and operational issues
  • Access adjustments made and remaining barriers
  • Action owner and review date

Pause if: Unexpected distress, unsafe disclosure or an unresolved access barrier requires a pause under the organisation’s own procedures. Do not continue simply to complete a module.

STEP 6 · 20–30 minutes

Improve before repeating

Accountable role: Coordinator, facilitator and relevant local leads

  1. Compare delivery with the rehearsal record: which instructions needed extra explanation, how much support was needed and which access options were used?
  2. Review agreed actions at 30, 60 and 90 days where useful. Distinguish a completed worksheet from an implemented change to support or working conditions.
  3. Record approved adaptations and the version used. Share non-identifying resource issues with Four Pillars Together through the agreed support route.

Keep this evidence

  • Revision log with owner and date
  • Implemented actions with evidence
  • Next delivery decision

Pause if: A repeated problem has no owner or workaround. Pause the affected activity and resolve it before another cohort.

LEARN FROM A SMALL, AGREED PILOT

Test the delivery, then improve it.

The proposed A$299 pilot covers one organisation, one series, up to 20 adults, two facilitators and a 12-week window. It assesses delivery feasibility and resource usefulness. It is not a clinical effectiveness study.

Agree the developmental pilot

Before invitation

  • Use one organisation, one series, one cohort of up to 20 adults and two named facilitators within the proposed 12-week window. Scope and any annual-upgrade credit must be agreed in writing.
  • Identify the purpose as delivery feasibility and resource improvement. Specify which review steps are complete, which remain open and who has authority to permit this limited pilot.
  • Agree feedback questions, optional participation, support boundaries, local safeguarding, data access and retention before collecting anything. Set local success criteria in advance rather than inventing them after delivery.
Evidence to record
  • Written pilot scope and authority
  • Version and review record
  • Feedback and data handling plan

Record the baseline before extra coaching

Preparation and first rehearsal

  • Record facilitator preparation minutes and the number attempting the first-session rehearsal. Record how many completed the agreed rehearsal without additional guidance, using counts and a denominator.
  • Log support requests by operational category and minutes spent resolving them. Separate resource questions from access, implementation and safeguarding issues.
  • Record access barriers found, proposed adjustments and unresolved barriers. Use fictional situations; no participant names, diagnoses or private answers belong in this log.
Evidence to record
  • Preparation minutes per facilitator
  • Unaided rehearsals completed / attempted
  • Support requests and resolution time
  • Barrier and adjustment register

Deliver the agreed six-module cycle

Within the 12-week window, at an agreed pace

  • Use the organisation’s own facilitators and support procedures. Record version, format, session duration and departures from the plan without identifying participants.
  • Offer optional feedback about clarity, usefulness, access and a practical next step. Record invited participants and responses separately so a high rating from a few people is not mistaken for broad acceptance.
  • Track organisational actions as agreed, implemented and reviewed, with accountable roles and evidence. Do not infer symptom improvement or clinical effectiveness from these counts.
Evidence to record
  • Delivery timings and format
  • Invited / attended / feedback response counts, where safe
  • Actions agreed / implemented / reviewed
  • Open access and support issues

Review and decide what happens next

End of pilot, with optional 30-, 60- and 90-day action reviews

  • Compare preparation, unaided facilitation, support demand and access findings with the baseline. Note differences in version, audience or format that prevent a fair comparison.
  • Suppress feedback summaries when there are fewer than five responses or the context could identify a respondent. Five responses alone never guarantee anonymity. Avoid small subgroup reports.
  • Record what to keep, revise, test again or stop. An annual licence needs its own written agreement and completed release conditions; a positive pilot does not automatically activate it.
Evidence to record
  • Non-identifying implementation summary
  • Resource revisions and unresolved limitations
  • Recorded go / revise / hold decision
  • Separate annual agreement if appropriate